Shipping policy
Delivery Policy
We aim to deliver all orders within five working days however this will be extended during busy periods. In-house deliveries service will be organised with you directly. Please note we only offer delivery to the UK.
- Parcels are shipped tracked via APC
- Pallets are shipped by UPN
Once your order has been dispatched from our warehouse, your delivery updates will be sent directly by our courier, including your expected delivery date. Please make sure that someone is in to receive the order, or alternatively, you can provide any specific delivery instructions or details of a safe place directly to our courier once they contact you by email.
Palletised deliveries are made on a 120cm x 120cm pallet that the driver will not take away. Prior to despatch you will receive an email from us to confirm the delivery date and further details regarding your delivery. Please read carefully and reply with any special requirements and we will do our best to accommodate where possible.
If you require an estimated pallet delivery time, please contact our office on 01694 771800 after 9:30 am on the morning of the delivery. Once the delivery date has been confirmed we are unable to change it so please ensure you will be available to take receipt of your parcel, or inform us of a safe place to leave it.
Inspecting goods
Once a delivery has been made, please inspect the goods for any damage to the packaging or item. Although we hope your orders always arrive undamaged, please check before you sign the proof of delivery so we can help you with any immediate issues.
Outside of the Mainland UK
If you are interested in having a product delivered outside of mainland UK, please contact our sales team via email or phone. We will do our best to accommodate your needs and get shipping quotes.
Please note: Any applicable duty and local taxes are not included in the quote and will be the customer’s responsibility upon receipt.
